25jili Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by 25jili ("we," "us," or "our"), the operator of the online casino and gaming platform accessible at 25jili.vip. It applies to all personal data collected in connection with your use of the 25jili website, mobile applications, and any related services (collectively, the "Services").

25jili is committed to handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC). As a platform regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), 25jili also processes certain data in fulfilment of regulatory and anti-money laundering obligations.

By registering an account with 25jili or by continuing to use the Services after this Policy is posted, you acknowledge that you have read and understood how 25jili processes your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

02 Personal Data We Collect

25jili collects the following categories of personal data from and about its players:

25jili does not knowingly collect sensitive personal information beyond what is required for identity verification and regulatory compliance (e.g., government ID numbers required for KYC under PAGCOR rules). We do not collect biometric data, health information, or religious/political affiliation data.

03 How We Collect Your Data

25jili collects personal data through the following channels:

• Direct submission: Data you provide when creating a 25jili account, completing KYC verification, making a deposit, initiating a withdrawal, contacting support, filling in a responsible gaming form, or responding to a survey or promotion.
• Automated collection: Data collected automatically when you access the 25jili platform, including IP addresses, device identifiers, browser information, and usage patterns — collected via server logs, cookies, and similar tracking technologies.
• Payment processors: Transaction reference data (not full account credentials) shared by your GCash, PayMaya, or banking provider when you initiate a deposit or withdrawal.
• Identity verification providers: Data returned by third-party KYC and age verification services engaged by 25jili to confirm your identity against Philippine government databases.
• Game providers: Gaming session data generated by our third-party game providers (e.g., PG Soft, Jili Games, JDB) during play, which is transmitted to 25jili's platform in real time.

04 Why We Use Your Data

25jili uses your personal data for the following purposes:

• Account creation and management: To register your 25jili account, verify your identity, maintain your player profile, and administer your account settings.
• Age verification and KYC: To confirm that you are at least 21 years of age (as required by PAGCOR) and to verify your identity in compliance with anti-money laundering (AML) obligations under Philippine law.
• Payment processing: To process your deposits and withdrawals via GCash, PayMaya, or bank transfer, and to maintain accurate transaction records.
• Service delivery: To provide access to games, live casino tables, sports betting, bingo, and other 25jili Services, and to personalise your experience on the platform.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, to administer self-exclusion and limit-setting tools, and to fulfil our responsible gaming obligations under PAGCOR's framework.
• Regulatory compliance: To fulfil reporting obligations to PAGCOR, to comply with the Anti-Money Laundering Act (AMLA) and its implementing rules, and to respond to lawful requests from Philippine regulatory and law enforcement authorities.
• Customer support: To respond to your enquiries, complaints, and support tickets, and to maintain records of support interactions for quality and dispute resolution purposes.
• Platform security: To detect, investigate, and prevent fraud, unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct.
• Promotions and marketing: To send you information about 25jili promotions, bonuses, and new games — but only where you have not opted out of marketing communications. You may unsubscribe at any time through your account settings.
• Analytics and improvement: To analyse platform usage patterns, identify technical issues, and improve the 25jili user experience for Filipino players.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act, 25jili processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to enter into and perform the contract between you and 25jili (i.e., your account registration and use of the Services), including payment processing, account management, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, AMLA reporting requirements, age verification mandates, and NPC data protection obligations.
• Legitimate interests: Processing undertaken in pursuit of 25jili's legitimate business interests, such as fraud prevention, platform security, and analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where we rely on your active opt-in consent at account registration. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Third Parties

25jili does not sell your personal data to third parties for commercial purposes. We share your data only in the following circumstances:

• Game providers: Session data is shared with our game provider partners (e.g., PG Soft, Jili Games) to the extent necessary to operate the games you play. These providers process data under contractual data processing agreements.
• Payment processors: Transaction data is shared with GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay as necessary to process your deposits and withdrawals. Each payment provider operates under their own privacy terms.
• Identity verification providers: Identity data submitted during KYC is shared with our third-party verification service provider for the purpose of confirming your identity and age.
• Regulatory authorities: 25jili shares data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory bodies as required by law.
• Law enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.
• Service providers: Data may be shared with vetted third-party service providers who assist in operating the 25jili platform (e.g., hosting providers, customer support software vendors, analytics providers) under strict data processing contracts that prohibit independent use of your data.

All third parties with whom 25jili shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared.

07 Cookies & Tracking Technologies

The 25jili platform uses cookies and similar technologies to operate the site, remember your preferences, maintain your session security, and collect usage analytics. The following cookie categories are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool settings.
• Analytics cookies: Used to collect anonymised data about how players use the 25jili platform — which pages are visited, how long sessions last, and where players navigate. This data is used to improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, multi-accounting, and unauthorised access attempts.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the 25jili platform. 25jili does not use cookies to serve third-party advertising.

08 Data Retention

25jili retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by Philippine law. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account plus a minimum of five (5) years after account closure, in accordance with AMLA record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, as required under AMLA and PAGCOR regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the interaction, or longer if the communication is related to an unresolved dispute.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When retention periods expire, personal data is securely deleted or anonymised in accordance with 25jili's data disposal procedures.

09 Your Data Rights Under the PDPA

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by 25jili:

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within thirty (30) days of a valid, verified request.

10 Data Security

25jili implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser/app and the 25jili platform
• Encrypted storage of sensitive data fields including government ID numbers and payment references at rest
• Two-factor authentication (2FA) available to all 25jili account holders
• Role-based access controls restricting internal access to personal data to staff who require it for their specific function
• Regular security audits and penetration testing of the 25jili platform infrastructure
• Data breach response procedures including NPC notification within 72 hours of discovering a breach that poses a real risk to data subjects

Notwithstanding these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your 25jili account credentials and for reporting any suspected unauthorised access to our support team immediately.

11 Children's Privacy — Strictly 21+

The 25jili platform is strictly for individuals who are 21 years of age or older, in compliance with PAGCOR's minimum age requirement for online casino participation. 25jili does not knowingly collect personal data from persons under the age of 21.

Where 25jili discovers or receives credible information that a registered user is under 21, the account will be suspended immediately, all real-money transactions will be reversed to the extent practicable, and the relevant personal data will be deleted except to the extent required to prevent re-registration. If you believe a minor has created a 25jili account, please notify us immediately at [email protected].

12 Cross-Border Data Transfers

25jili's primary operations and data processing infrastructure are based in the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers or game providers located outside the Philippines — for example, game servers operated by PG Soft or Jili Games in other Asian jurisdictions.

Where such transfers occur, 25jili ensures that:

• The recipient country provides an adequate level of data protection, or
• Appropriate contractual safeguards are in place between 25jili and the data importer, including standard data processing agreements incorporating PDPA-equivalent protections

Cross-border transfers are limited to what is necessary to deliver the gaming services you use on the 25jili platform. Your data is not transferred internationally for marketing, profiling, or any purpose unrelated to the specific Services you access.

13 Updates to This Privacy Policy

25jili may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements under Philippine law, or improvements to the platform. When we make material changes — that is, changes that affect your data rights or our core processing practices — we will notify you via your registered email address before the updated Policy takes effect.

The "Effective Date" at the top of this page is updated each time the Policy is revised. Your continued use of the 25jili platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

For minor, non-material updates (such as clarifications to existing language), we may post the updated Policy without individual notification. The current version of this Policy is always the version accessible at 25jili.vip/privacy-policy.

14 Contact & Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data privacy concern, please contact 25jili's Data Protection Officer:

• Data Protection Officer Email: [email protected] (subject line: "Data Privacy Request")
• Customer Support (24/7): [email protected]
• Platform: 25jili.vip
• Regulatory Oversight: Philippine Amusement and Gaming Corporation (PAGCOR) and National Privacy Commission (NPC), Philippines

We aim to acknowledge data privacy requests within five (5) business days and to provide a substantive response within thirty (30) calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.